SHIPPING POLICY


All orders will be processed only after successful payment.

Domestic Shipping

  • Free shipping for orders $50 and above.

  • A nominal fee of $4.50 is charged for delivery if orders are below $50.

  • Shipment processing time:

In-stock items -- we aim to process and dispatch your orders within 3-5 business days of receiving an order. Delivery via Qxpress will take between 3-5 businesss days. Please note orders are not shipped or delivered on weekends/holidays.

Pre-orders -- Please expect at least 1-2months of waiting time.

Customisations -- Please contact us for the exact waiting time

  • MODE is not liable for any products/package damaged or lost during shipping.

  • To avoid delays, please ensure that someone is available at the stated delivery address during working hours to accept your package.

International Orders

  • Shipping rates are calculated based on total weight. Please visit SingPost for more details.

  • Shipment processing time:

In-stock items -- we aim to process and dispatch your orders within 3-5 business days of receiving an order. Delivery via Singpost will take between 7-10 business days (depending on destination). Please note orders are not shipped or delivered on weekends/holidays.

Pre-orders -- Please expect at least 1-2months of waiting time.

Customisations -- Please contact us for the exact waiting time

  • MODE is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

  • MODE is not liable for any products/package damaged or lost during shipping.

  • To avoid delays, please ensure that someone is available at the stated delivery address during working hours to accept your package.

Please note for both domestic and international orders: If we are experiencing a high volume of orders, shipments may be delayed for a few days. Please allow additional days in transit for delivery. We will contact you via email or telephone if there is a significant delay in the shipment of your order.




RETURN & EXCHANGE POLICY


We currently do not accept any returns and exchange after item has been sold.




SHIPPING FOR DIFFUSERS


Standard shipping policy applies along with the below conditions: As our diffusers are all hand-made, it would take approx. 1-2 business weeks of production time. Shipping by Qxpress would take another 3-5 business days. Kindly buffer in the time required before placing an order. Do contact us through modelivinghome@gmail.com if it is for an urgent order.





SHIPPING & RETURN POLICY